Zvanicall.needs_callback
Zapier

Zapier
Zvani

  1. Zapier

  2. shell
    curl -X POST https://zvani.lv/api/v1/webhooks \
      -H "Authorization: Bearer zv_..." \
      -H "Content-Type: application/json" \
      -d '{ "url": "https://hooks.zapier.com/hooks/catch/...",
            "events": ["call.needs_callback"] }'

  3. {
      "event": "call.needs_callback",
      "deliveredAt": "2026-10-16T12:00:05.000Z",
      "call": {
        "id": "lead_...",
        "agentId": "ag_...",
        "direction": "inbound",
        "from": "+37120000000",
        "to": "+37160000000",
        "status": "completed_action",
        "startedAt": "2026-10-16T11:58:10.000Z",
        "durationSeconds": 95,
        "summary": "...",
        "score": 86,
        "keyFacts": ["..."],
        "nextSteps": [{ "task": "...", "date": "...", "priority": "high" }],
        "clientName": "...",
        "needsCallback": true,
        "outcome": { }
      }
    }

  4. Zapier

    MethodPOST
    URLhttps://zvani.lv/api/v1/calls/callback https://zvani.lv/api/v1/calls/place
    Data
    HeadersAuthorization: Bearer zv_...
    Content-Type: application/json
    {
      "toNumber": "+37120000000",
      "reason": "Asked about a bulk order; confirm prices.",
      "language": "Latvian"
    }
    {
      "toNumber": "+37120000000",
      "agentId": "ag_...",
      "name": "Jonas",
      "variables": { "part_number": "123456789" },
      "background": "Requested a quote on the website."
    }

  5. Zapier

    GET
    https://zvani.lv/api/v1/calls/{id}
    https://zvani.lv/api/v1/contacts/{number}
  6. shell
    curl https://zvani.lv/api/v1/webhooks -H "Authorization: Bearer zv_..."
    curl -X DELETE https://zvani.lv/api/v1/webhooks/{id} -H "Authorization: Bearer zv_..."

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event
id
agentId
direction
from, to
status
startedAt, durationSeconds
summary
sentiment, score
keyFacts, nextSteps
clientName, companyName
needsCallback, transferredTo
outcome
placementId

read
place_calls
callbacks

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