Legal

Legal information

Company details, all the documents that govern Zvani in one place, sample wording for informing your callers, and a short guide to the laws that most often matter for businesses using a voice AI.

Not legal advice. Zvani gives you tools; complying with the law is your responsibility. Everything on this page about laws and sample wording is general information, may be incomplete or out of date, and does not replace advice from your own lawyer.

1. Company details

ProviderLOFTION SIA (limited liability company)
RegistrationRegister of Enterprises of the Republic of Latvia, No. 40203660739
VAT numberLV40203660739
Legal addressGunāra Astras iela 8B, Rīga, LV-1082, Latvia
Contactinfo@zvani.lv · the contact form on zvani.lv
PricesIn euros, excluding VAT; VAT is added where it applies
CustomersBusinesses, organisations and self-employed people; Zvani is not offered to consumers

2. Documents

Terms of ServiceThe contract for using Zvani Privacy PolicyWhat data is processed and why Data Processing AgreementArticle 28 GDPR, for your callers' data SubprocessorsWho helps us run Zvani, and where Acceptable Use PolicyWhat Zvani may be used for Payments and RefundsBalance, charges and refunds CookiesWhat is stored in your browser

You accept the Terms of Service, which include the Data Processing Agreement, the Acceptable Use Policy and the Payments and Refunds Policy, when you create an account. You can save or print every page from your browser.

3. How the contract is made

  1. You fill in the sign-up form and tick the box accepting the documents above on behalf of your business.
  2. The contract is made when your workspace is created; we keep a record of the document version you accepted, the time and your IP address.
  3. Before you pay, the panel shows the exact total including VAT; you can correct the amount or cancel until you confirm.
  4. Stripe emails the invoice; every charge is listed in your billing page.

Documents are available in English, Latvian and Russian; the English version prevails.

4. Wording for informing your callers

As the controller of your calls you must tell callers that they are speaking with an AI and that the call is recorded and processed. Two settings of each agent, under “What callers are told”, make it say both at the start of every call. Or put it into the agent's greeting, for example:

"Hello, this is Anna, the AI assistant of [your business]. The call is recorded and processed so we can deal with your request. How can I help?"

And add a paragraph like this to your own privacy notice:

"Calls to our phone line are answered by an AI assistant provided by LOFTION SIA (Zvani), Latvia, acting as our data processor. Calls are recorded and transcribed to handle your request and improve our service. Recordings are kept for 90 days and transcripts until no longer needed. You can ask us for access to or erasure of your call data at [your email]."

These are examples. Adapt them to your business and check them with your adviser: what you must tell callers depends on your situation and your country.

5. Laws to know

A short, non-exhaustive guide to rules that often apply to businesses using Zvani in Latvia and the EU, with the official sources. It is general information, checked on 16 October 2026; laws change, and other rules may apply to you.

TopicIn shortSource
Personal dataYou need a legal basis for processing callers' data, must tell them how it is used, keep it no longer than needed and answer their requests for access or erasure.GDPR · Personal Data Processing Law
Talking to an AISince 2 August 2026, people must be informed that they are interacting with an AI system, at the latest at the first interaction, unless it is obvious.AI Act, Article 50
Recording callsThe Data State Inspectorate's guidance: callers must be told before a call is recorded, why, and where to find more information; recordings should be kept only as long as needed.DVI guidance
Calls you placeCommercial communications by automated calling systems need the recipient's prior consent; the Data State Inspectorate explains that consent cannot be asked for during the call.Information Society Services Law, Article 9 · DVI guidance
Language of serviceConsumers in Latvia have the right to be served in Latvian; spoken communication with them starts in Latvian (comply by 30 June 2027).Consumer Rights Protection Law, Article 4.3
Selling to consumers at a distanceInformation before the contract, a 14-day right of withdrawal and, since 25 September 2026, a withdrawal button online.Cabinet Regulation No. 255
Health and other sensitive dataHealth, beliefs and similar data are special categories with stricter conditions; collect only what you need.GDPR, Article 9

6. Reporting a problem

To report misuse of Zvani, illegal content or a security issue, write to info@zvani.lv — this is also our single point of contact for authorities. We answer within two working days.