Legal

Payments and Refunds

How you pay for Zvani, what is taken from your balance and when, and when money comes back. This policy is part of the Terms of Service.

1. The prepaid balance

You top up your balance in your billing page, by a saved card or through Stripe's payment page. VAT is added on top of the amount where it applies, and you see the exact total before you pay. The amount without VAT goes to your balance; Stripe sends the invoice by email. The smallest top-up is 10 €.

The balance can be spent only on Zvani. It cannot be transferred to another workspace or paid out, except as a refund under this policy.

2. What is taken from the balance

  • The plan's monthly fee, at the start of each monthly period counted from the day you chose the plan.
  • Extra phone numbers beyond the plan, at the start of each period; a number ordered during a period is charged for that period when you order it.
  • Minutes beyond the plan, only if you allowed calls past the plan's minutes, at your plan's price per minute.
  • Calls your agents place and transfers beyond the plan's transfer minutes, at the per-minute prices in your billing page, right after each call.
  • Number checks before an outbound call, if you turned them on.

Every charge is listed in the History tab of your billing page.

3. Refunds

  • Charges made by mistake — a duplicate payment, a charge for a call that did not happen, a fault on our side — are refunded in full to the balance or, on request, to the card.
  • A phone number the carrier could not deliver is removed and its fee returned to the balance automatically.
  • Unused balance when you leave. If you end the contract, write to info@zvani.lv within 12 months and we refund the unused part of your top-ups to the card or bank account it came from within 30 days. Credits we gave you for free, and amounts you still owe, are deducted.
  • A plan period that has started is not refunded, and moving to a smaller plan does not refund the current period; the smaller plan starts at the next renewal.

VAT is refunded with the amount it was charged on, through a credit note.

4. Card disputes

Please write to us before you dispute a payment with your bank; most problems are solved the same day. If a payment is reversed, its amount is taken off the balance.

5. Invoice customers

Customers on the Individual plan or on invoice billing pay as their agreement says; this policy applies to them only where the agreement does not.

6. Contact

Billing questions: info@zvani.lv · LOFTION SIA, Gunāra Astras iela 8B, Rīga, LV-1082, Latvia