Legal

Acceptable Use Policy

What Zvani may and may not be used for. It applies to you, everyone in your workspace and anyone who uses Zvani through your API keys, and it is part of the Terms of Service. Our carrier and AI providers set similar rules for us, and we pass them on.

This policy sets minimum rules. Following it does not by itself make your use lawful: you remain responsible for knowing and complying with the laws that apply to you and to the people you call. Where this policy mentions a law, that is general information, not legal advice.

1. Be honest with callers

  • Never present an agent as a human. Make sure callers know they are speaking with an AI: turn on “Say that it is an AI” in the agent's settings or say it in your greeting, and do not make it hard to notice.
  • Tell callers that the call is recorded and processed, and by whom, at the start of the call — with the agent's setting “Say that the call is recorded” or in your greeting (see the wording we suggest).
  • Never hide or fake the number a call comes from, and never pretend to be another business, a public authority or a specific person.
  • Do not clone or imitate the voice of a real person without their written permission.

2. Calls your agents place

  • Call only people you have a lawful basis to call. In Latvia, for example, calls with commercial content placed by an automated system to private persons need their prior consent; consent cannot be asked for during the call or taken from someone else's referral. If you cannot tell whether a number belongs to a private person, do not call it with commercial content.
  • Keep proof of consent, honour every request not to be called again — also when it is said to the agent — and do not call that number again.
  • Call at reasonable hours. Campaigns call only within the hours you set; keep them within business hours of the person called.
  • State at the start who is calling and why. Do not call numbers generated at random or in sequence, emergency numbers or premium-rate numbers.

3. Never use Zvani for

  • anything illegal, fraud, phishing, scams, debt collection by threats, or harassment;
  • spam, unsolicited bulk calls or messages, or calls that leave people on a silent line;
  • services aimed at, or likely to be used by, children under 18;
  • medical, clinical, legal or financial advice, or decisions with legal or similarly significant effect on a person made without human review — booking appointments and answering practical questions is fine;
  • political campaigning, or influencing elections or referendums;
  • collecting special categories of personal data (health, beliefs, biometric data and so on) beyond what your service strictly needs, or recognising emotions or identities from voices;
  • content that is hateful, violent, sexual involving minors, or that infringes someone's rights;
  • emergency services or any situation where a missed or misunderstood call could endanger life;
  • building a competing product or AI model, testing our security without permission, or overloading the service.

4. Phone numbers

Numbers are for the business they were issued to and for use with Zvani. Do not resell them, use them for anything above, or give false documents to obtain them.

5. If the rules are broken

We may suspend an agent, outbound calls, a number or the workspace, remove content, and report illegal activity to the authorities. We tell you why unless the law forbids it. Report misuse of Zvani to info@zvani.lv; we answer within two working days.